"Each consumer has the right to an  out of court resolution of a consumer dispute based on their contract of provision of legal services between the consumer and a law firm or an attorney. The person established for solving the out of court resolutions of consumer disputes between the consumer and the attorney, under the section 20f of the Law No 634/1992 Coll., Consumer Protection Act, as amended, is The Czech Bar Association. The internet page of the established person is here. All the information regarding the commencement of the out of court resolutions and further proceedings  can be found in this link."